Campus Resources

Students may encounter situations during their time at Western when they may require additional support. Sometimes it may be a sudden and unexpected setback, and other times it may be an ongoing challenge that is creating barriers. Either way, there are a wide range of resources available to help students during these times and the role of the Student Support Case Managers is to assist students in exploring and navigating these services.

Student Support Case Managers provide outreach, information, referrals, and support to students who are experiencing complex or multifaceted concerns that are impacting on their personal and/or academic life goals. A Case Manager can work with students to explore options and develop an action plan for navigating and connecting with resources on-campus or in the community which may be helpful in their situation.

During an initial meeting with a Case Manager, you will be asked to share what your current concerns are, what other services you are already connected to, and find out more about what your goals for case management may be. The Case Manager will then provide some information about potential options or resources so that you can begin developing a collaborative plan for next steps. 

Indigenous Student Centre (ISC), a part of the Office of Indigenous Initiatives at Western University, is committed to supporting Indigenous students in reaching their highest potential through a culturally-responsive space, programs, and services that honour Indigenous cultures and languages, foster Indigenous presence and inclusion, and increase Indigenous access, engage Indigenous communities, and facilitate transition, retention, graduation and advancement of Indigenous students at Western. ISC staff members provide assistance through services and counselling by drop-in and appointment.

Specialized resources focusing on Indigenous issues in areas concerning academic, cultural and social needs are available; including career and employment opportunities and training/workshops. IS also offers study space, quiet areas, gathering space, a computer lab, printing services, and kitchen facilities; with after hours access for registered students.

The International & Exchange Student Centre (IESC) is part of the Western International portfolio. Caring and knowledgeable international student advisors and program coordinators are here for students as they begin their journey as an international student and throughout their time at Western. Programs and services offered by Western International and the IESC team help students develop skills, learn about key services and supports, and connect them with friends and community. 

Support with: Life as a new student, Visas & Permits, Student Life, Social Programs and more!

• Western Human Rights Office - the Human Rights Office provides information on the University’s discrimination and harassment policies, employment equity and diversity and other human rights-related issues. We are here to help you, whether you are a student, staff or a faculty member. We are dedicated to making Western an equitable, safe and supportive environment for all members of the University community. Our service is confidential except in specific circumstances.
• Pride Library - The Mandate of the Pride Library is to acquire, preserve, organize, and give the public access to information and materials by and about lesbians, gay, bisexual, trans and queer communities (LGBTQ). Pride Library is located in the D.B. Weldon Library. 
• Trans Care Team - Recognizing the unique needs of gender-diverse students, the Trans Care Team comprises a group of clinicians from Student Health Services and Psychological Services who work together to provide specialized psychological counselling and medical care to students in an LGBTQIA2S+ affirmative environment. Physicians at Student Health Services have received training from Rainbow Health Ontario in the realm of counselling, hormone prescribing/maintenance, injections, surgical referrals, and post-operative care. We are able to refer to endocrine specialists and/or psychiatrists if there are complex needs beyond the scope of our primary care providers. Clinicians at Psychological services offer both individual counselling as well as the UniQ Support group that runs each semester.
• Western Queer Caucus: The Queer Caucus was founded in 2007 as a group for lesbian, gay, bisexual, transgender, transsexual, two-spirited, questioning, and queer faculty and graduate students and their allies, as well as for people engaged in various forms of queer academic work. The caucus links people across faculties, schools, and departments and is intended to help forge community, facilitate academic alliances, promote scholarship, provide a venue for activism, and encourage discussions and practices of diverse forms of queer pedagogy. For more information or to join the mailing list, please contact at queer-caucus@uwo.ca
• Ally Western is a USC Program that works to create a more inclusive university campus, with a focus on understanding and celebrating campus diversity. As an outreach service, AllyWestern organizes free educational workshops which promote the following objectives: creating a safe space, accepting, and inclusive environment, where diversity is understood and embraced; reducing fear of discrimination or harassment; educating participants about challenging issues, and creating a visible support network for the entire Western community. Like their Facebook page. 
• Pride Western aims to provide a resource and support system for students with questions regarding Lesbian, Gay, Bisexual, Transgender, Transsexual, Queer, 2-Spirited, and Asexual (LGBTTQ2A) issues. The organization promotes awareness and advocacy on LGBTTQ2A issues brought about through a variety of programs, including the annual Pride Week, movie nights, socials, and coffee houses. Like their Facebook page or contact them via e-mail at pridewestern@westernusc.ca 
• Off campus support resources 

The Gender-based Violence & Survivor Support Case Managers at Western University work closely to support survivors of gender-based and sexual violence. This support is available regardless of if you were subjected to gender-based violence on- or off-campus, or before you came to Western. The Case Manager will listen and, with your consent, connect you to resources within the University and the community, explain reporting options, assist with safety planning and navigate academic and other accommodations. At no point, will you be required or pressured to follow a specific path.

The Gender-based Violence & Survivor Support Case Managers are located in the 3114-3127 office suite in Thames Hall.

To connect or set up an appointment email support@uwo.ca.

The Office of the Ombudsperson prepares students to prevent, manage and resolve difficult situations. 

Confidential, impartial and independent office that helps students at Western determine options. They do this by listening, discussiing what you would like to see happen next, and then figuring out what you/they can do to make that possible. Providing support on:

• appeal guides
• conduct
• academic integrity
• required to withdraw (undergraduate students)
• and more

Financial Services at Western: 

• OSAP & Government Loans
• Fees & Refunds
• Scholarships & Awards
• Bursary & Workstudy
• Financial Counselling
• Tax Receipts
• US Student Funding
• First Generation Students
• Youth in Extended Society Care

The Accessible Education Office plays a central role in Western's efforts to ensure that its academic programs are accessible for all students at the graduate and undergraduate levels. Their office can arrange academic accommodation for classes, exams, internships and other course or program activities, as well as provide digital and Braille textbooks, accessible campus transportation, learning strategy instruction for students with learning disabilities, access to computer labs that are equipped with assistive technology, referrals for assessments and other services, and bursaries for students who meet OSAP's eligibility criteria.

Depending on the service you require, appointments will be delivered via phone, email or virtually. For general inquiries, emails will be checking and responding to during office hours, which are Monday to Friday from 8:30 am to 4:00 pm. To book an appointment with Accessible Education, please email aew@uwo.ca.

Accessible Education is located on the 4th floor of the Western Student Services Building (WSSB). WSSB is on the west side of campus between the University Community Centre (UCC) and the Weldon Library. 

A map of accessible routes on campus can be found here.